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Participant Contact Guide
Important Contact Information for Participants
Agreement or Services Issue
If the Client has an issue or concern regarding this Agreement or the Services, they must first speak with Flair & Fine Care’s customer relations teams by contacting by phone or email.
NDIS Contact Details
If after speaking directly with Flair & Fine Care the issue or concern is unresolved, the Client may contact the NDIS directly by:
**NDIS may organise for an interpreter to be arranged if required
**NDIS may organise for an interpreter to be arranged if required
National Relay Service
phoning the National Relay Service
Online Complaint Form
completing an online complaint form available on the NDIS website
Disability advocacy agencies, which includes
--> Acting with, or making representation on behalf of, people with disability
--> Referrals to appropriate bodies to affect the resolution of complaints
--> Influencing policies and practices to promote fair treatment and social justice for people with disability.
Please contact the advocacy agencies by phone or via website
--> Referrals to appropriate bodies to affect the resolution of complaints
--> Influencing policies and practices to promote fair treatment and social justice for people with disability.
Please contact the advocacy agencies by phone or via website
The National Disability Abuse and Neglect Hotline
The National Disability Abuse and Neglect Hotline (The Hotline), is a free, independent, and confidential service for reporting abuse and neglect of people with disability.
Choose Flair & Fine Care as Your NDIS Provider Today
Finding the right disability service provider can be complex and overwhelming. But when you choose to work with Flair & Fine Care, it’s a much simpler, stress-free process. To learn more about any of our disability services, get in touch today!
Ready to join the growing Fine & Fine Care Community?
Join Flair & Fine Care and work the hours you choose providing support work to Australians with disability.
Our Impact
10,459
Support connections made
39,087
Hours of support provided
100+
Participants
50+
Support workers
